Terms and Conditions

Products and Services
Ordering
Delivery Conditions and Fees
Validity
Return Policy
Reclamation, missings and support
Complaints
Jurisdiction


Last updated: 2020-05-13

Products and Services

Partner Gift Cards

We handle gift card sales for our partners. Partner gift cards are gift cards that are sold by us for our partners, such as Amazon, Zalando, H&M and so forth. In other words, the partner is with whom the partner gift card is redeemable. You purchase the partner gift card from GoGift, but you can only redeem it on the partner's website or in their physical shop.

It means, for you who have a partner gift card, that the partner is responsible for the redemption of the partner gift card as well as any shortcomings and defects regarding it, the products or the services you might redeem it to. You must also be aware that in case of the partner's bankruptcy, you will not be able to get a refund or any other compensation of the partner gift card's value from us (GoGift).

However, as a consumer, you have 14 days rights of withdrawal when purchasing gift cards online, including partner gift cards. If you wish to return your partner gift card by using your right of withdrawal, this must happen by GoGift and not the partner. Please read more regarding this under the point Return Policy.

Cash redemption of the partner gift card must take place with the partner and is subject to the partner's terms and conditions.

Ordering

You can order gift cards from us the following ways – currently only relevant to business customers:

- Online at gogift.io on any device

- By sending us an e-mail at [email protected] or calling us at Tel: +45 70 89 00 61.

After placing an order we keep the order information in our system. You can review your order information after completing the purchase on gogift.io, in the order confirmation send to your stated e-mail address as well as in your Order History overview on your business account.

Delivery Conditions and Fees

We currently support gift card delivery by e-mail and text message, and these are delivered around the clock.

To view a gift card delivered by a text message the recipient must have a smartphone with an active internet connection.

Validity

It is the partner, and not us, who choose the validity of partner gift cards sold on gogift.io. Thus, we make reservations for change in the partner gift cards’ validity and possible information errors on our website.

Return Policy

The right of withdrawal applies from the moment you receive the gift card. If you regret purchasing a gift card, you must contact us at [email protected] or Tel. +45 70 89 00 61 within 14 days and inform us of your withdrawal. You do not need to return your digital gift card to us.

The moment your order is cancelled, we automatically release reservations on your credit card. If you used a debit card, such as Visa Electron or Mastercard, your bank may hold the amount for up to 30 days. Most banks can release reservations earlier.

Reclamation, missings and support

Partner Gift Card

The partner handles reclamation of partner gift cards. The partner also handles reclamation of the specific service or product provided by the partner gift card. GoGift as not liable for defects and deficiencies in the partner’s products or services. Read more about partner gift cards here.

Complaints

If you are dissatisfied with a product or service purchased from us, you are welcome to contact us at [email protected]

However, you are entitled to submit a complaint directly through the EU Commission’s online complaint portal. When submitting a complaint, you must provide our e-mail address [email protected]

Jurisdiction

Any dispute involving GoGift is governed by Danish law at the court of Copenhagen, Denmark, as the first trial court unless pre-emptive law dictates otherwise. This also applies to sales abroad, Greenland and Faroe Islands.

You may not use graphics and the like from gogift.io without the permission of GoGift.

GoGift is an innovative gifting company with a global reach. GoGift is owned by Egmont – a leading media group with activities in 30 countries.

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